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Rickard: Everything a country has invested until today, in terms of IT systems, is something to support the formal knowledge and the business process and stuff like that. And what we are trying to do is connect the formal knowledge and the informal knowledge within a company. The informal knowledge is in our heads, you know, the water cooler effect: when I’m standing by the water and I ask a random question to a random person and I find then answer. That’s what we’re trying to transfer in the company, so you can talk to the community, so to speak, but in this case, the community is your co-workers.
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